SHIPPING & RETURNS

SHIPPING POLICY

At Ceyon Healthcare, we prioritize fast and reliable shipping to ensure that you receive your Omega Health Active Millet-Based Powder and other health products promptly. Please review our shipping policy below:

Shipping Method:

We use trusted courier services to deliver your orders. Delivery times may vary based on your location and the shipping method chosen at checkout.

Processing Time:

Orders are processed within 1-2 business days from the time of purchase.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times:

Domestic Orders: Estimated delivery time is 3-7 business days.
International Orders: Delivery times will vary based on destination country. Please note that customs processing may cause additional delays.

Shipping Charges:

Shipping fees are calculated at checkout based on your location and order size.
You will be notified of the shipping cost before confirming your purchase.

Tracking Your Order:

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to be updated.

Shipping Restrictions:

Currently, we only ship within India. International shipping may be available upon request for specific locations.
We cannot ship to P.O. Boxes, military addresses, or forwarding services.

Customer Support:

If you have any questions or need assistance with your order, please contact our customer support team:
📧 Email: info@ceyo.co.in

Why Choose Us?

Reliable & Fast Shipping: We ensure your order reaches you promptly and safely.
Transparency: Shipping charges and delivery times are clearly provided at checkout.
Customer Support: Our team is here to help with any queries or issues related to your order.

Thank you for choosing Omega Health Active Millet-Based Powder. We appreciate your trust and look forward to serving you!

RETURN & EXCHANGE POLICY

t Omega Alive, we are committed to providing the highest quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and exchange policy below.

Eligibility for Returns & Exchanges:

Returns or exchanges are accepted within 7 days of receiving your order.
The item must be unused, unopened, and in its original packaging with all labels intact.
Returns will only be accepted for products that are damaged, defective, or incorrect upon arrival.

Non-Returnable & Non-Exchangeable Items:

Opened, used, or partially consumed products.
Products purchased under special promotions or discounts (unless defective).
Items not returned or exchanged within the 7-day window.

How to Initiate a Return or Exchange:

Contact Customer Support: Email us at info@ceyo.co.in with your order details, including the reason for return or exchange.
Inspection of Product: Once we receive the returned product, our team will inspect it to ensure it meets the return conditions.
Approval & Refund/Exchange: After approval, refunds will be processed within 7-10 business days to the original payment method, or exchanges will be shipped at no additional cost.

Exchange Policy:

If you receive a damaged or incorrect product, we will replace it at no extra cost.
Exchange requests must be made within 7 days of delivery.

How to Contact Us:

For any queries or assistance regarding returns or exchanges, please reach out to us:
📧 Email: info@ceyo.co.in

Thank you for choosing Omega Alive. We value your satisfaction and are here to ensure you have the best possible experience with our products!